Support
Questions, order changes, cancellations and complaints all come to the same place. A person reads every message.
support@hadeya.app
If your question is about an order, include the order number shown in the app. Never include a claim link in a message — a claim link is private to the person receiving the gift.
Company details
Hadeya operates in the Kingdom of Saudi Arabia.
Legal entity: to be added — the operating company's registered legal name and Commercial Registration number will appear here before public launch.
Registered address: to be added before public launch.
Phone: to be added before public launch. Until then, email is the way to reach us.
Common questions
I was sent a gift link and it says it has closed.
A gift link is valid for fourteen days from the moment it is created. After that it closes and the sender is refunded in full. If you think something went wrong, email us.
I paid but the app is still confirming.
Your order is confirmed when our payment provider tells our server the payment was captured — not when the checkout page closes. The app waits for the real answer. If it stays unconfirmed, email us with the order number.
I need to cancel a paid order.
Orders cannot be cancelled in the app once payment has started, because every gift is bought on demand. Email us and we will handle it by hand, case by case.