Support
Questions, order changes, cancellations and complaints all come to the same place. A person reads every message.
support@hadeya.app
If your question is about an order, include the order number shown in the app. Never include a claim link in a message — a claim link is private to the person receiving the gift.
Company details
Hadeya operates in the Kingdom of Saudi Arabia.
Legal entity: tansiq wataghlif alhadaya littijara Company — a single-shareholder limited liability company registered in the Kingdom of Saudi Arabia on 8 April 2026.
Legal entity, Arabic: شركة تنسيق وتغليف الهدايا للتجارة
Unified national number: 7054009746
Based in: Hittin District, Riyadh, Kingdom of Saudi Arabia
Contact: support@hadeya.app — a person reads every message.
Common questions
I was sent a gift link and it says it has closed.
A gift link is valid for fourteen days from the moment it is created. After that it closes and the sender is refunded in full. If you think something went wrong, email us.
I paid but the app is still confirming.
Your order is confirmed when our payment provider tells our server the payment was captured — not when the checkout page closes. The app waits for the real answer. If it stays unconfirmed, email us with the order number.
I need to cancel a paid order.
Orders cannot be cancelled in the app once payment has started, because every gift is bought on demand. Email us and we will handle it by hand, case by case.